Privacy Policy for Maasa
The privacy policy of Maasa has been created to demonstrate our firm commitment to the privacy of our valued customers. We understand that your trust is as essential as the purity.
General Statement of Principles
As described in detail below, any information we gather on our website or through our affiliates is strictly for our internal use and is not shared with any other entity—public or private—for any reason. We will not sell or give away any lists or other data that we may retain, and we do not purchase such information from other sources.
What Information We Collect and Why
Order Processing
We save your order history (minus credit card details) to assist with customer support, track your inquiries, and streamline future orders. You may elect to have your information completely removed from this system by e-mailing us at [hello@maasa.shop]. We strictly avoid storing unauthorized transactional data.
Information We Gather
| Category | Data Points We May Collect |
| Contact Data | Name, email, phone/mobile numbers, complete shipping address, and IP address. |
| Billing Data | Billing name, billing address, and chosen payment method. |
Payment Security: Your credit card numbers, expiration dates, and security codes are never stored on our website. All transactions are securely handled by our authorized payment gateways (e.g., CC Avenue / Razorpay).
Purpose of Data Collection
How We Use Your Data What It Means For You Direct Communication We contact you to confirm purchases, verify account registrations, or share exciting updates. Order & Request Tracking We use your details to answer your questions and send real-time updates on your order status. Improving Your Experience We analyze data to customize what you see on our site, ensuring content matches your product preferences. Market Analysis We study site trends and customer interests to improve our platform and spice catalog. This may include combining your data with trusted third-party insights. Safety & Protection We monitor data to secure our platform, defend against fraud, and protect our community. Marketing Insights We share news about special promotions, new arrivals (like seasonal spices and premium jaggery), and tailored third-party offers. Essential Notifications We send automated transactional emails or SMS alerts regarding your account and shipping details. Legal Obligations We process and utilize data as required or permitted under governing legal frameworks.
Sharing of Information with Third Parties
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Service Providers: We may share your information with third parties who perform services on our behalf, such as our delivery and courier partners, to ensure your orders reach your doorstep.
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Other Scenarios: We may share your information for reasons not described in this policy, but we will explicitly notify you before doing so.
Information Correction or Removal
If you wish to correct, update, or permanently remove any information about you that may be in our records, please email us at [hello@maasa.shop] with the details of your request. For further communication, please find our complete contact details on our website's Contact Page.
How We Use Cookies
What are cookies?
Cookies are tiny data files stored on your computer's hard drive via your web browser. They act as an anonymous identifier to help websites recognize your device.
Why do we use them?
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Cart Retention: We use cookies to save the items in your shopping cart so they don't disappear while you browse our pages.
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Your Control: You can manage or disable cookies through your browser settings.
Note: If you choose to decline cookies, you may experience issues or interruptions during the checkout process.
Jurisdiction
If you choose to visit the website, your visit and any dispute over privacy are subject to this Policy and the website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India.
